Terms of Service
Last updated: 28 September 2026
1. About MoveShipNow
MoveShipNow is operated by Miguel Simões and provides a quotation-sourcing and intermediary service for moving, shipping, transport, freight and related services.
MoveShipNow is not itself a carrier, freight forwarder, removal company, moving company, storage provider, customs broker or insurer.
The purpose of MoveShipNow is to receive quotation requests from customers and connect those requests with selected independent providers that may be able to provide the requested service.
2. Nature of the service
MoveShipNow acts as an intermediary between customers seeking moving or shipping services and independent service providers.
Our role may include:
- receiving quotation requests;
- reviewing the information submitted by customers;
- identifying potentially suitable providers;
- sharing relevant request information with selected providers;
- obtaining or communicating quotations; and
- facilitating communication between customers and providers.
MoveShipNow does not perform the underlying moving, shipping, freight, transport, storage, customs, insurance or related services offered by independent providers.
3. Quotation requests
When a customer submits a quotation request, MoveShipNow may review the information provided and share relevant information with selected independent providers.
MoveShipNow is not required to send every request to every provider.
Providers may be selected according to factors including:
- origin and destination;
- type of shipment;
- estimated volume or weight;
- type of goods;
- requested dates;
- services offered by the provider;
- provider availability; and
- other characteristics relevant to the request.
A quotation may be communicated directly by the provider or, in some cases, through MoveShipNow.
Submitting a quotation request is free of obligation and does not require the customer to accept any quotation.
4. Contract with independent providers
MoveShipNow is not a party to any transport, moving, shipping, freight, storage, customs, insurance or related service contract entered into between a customer and an independent provider.
Any contract for the underlying service is entered into directly between the customer and the relevant provider.
The price, scope of work, payment terms, insurance, cancellation rules, liability provisions and other contractual conditions relating to the underlying service are those agreed directly between the customer and the provider.
The fact that MoveShipNow forwards, receives or communicates a quotation does not make MoveShipNow a party to the underlying contract.
Unless expressly agreed otherwise in writing, MoveShipNow does not enter into a transport or service contract on behalf of either the customer or the provider.
5. Independent providers
Providers introduced through MoveShipNow are independent businesses.
They are not employees, branches, subsidiaries or representatives of MoveShipNow merely because they receive a quotation request through the service.
Each provider is responsible for deciding whether to accept a request, preparing and confirming its quotation, and determining the terms on which it is willing to provide its services.
Customers should review the provider's quotation, contractual terms, insurance information and other relevant documentation before accepting a service.
6. Quotations
Quotations may be based on information supplied by the customer and may therefore be provisional until the provider has confirmed all relevant details.
A quotation may change where the actual circumstances differ from the information originally supplied.
This may include differences relating to:
- shipment volume or weight;
- number or type of items;
- collection or delivery addresses;
- access conditions;
- stairs or lifts;
- packing requirements;
- collection or delivery dates;
- customs requirements;
- taxes, duties or port charges;
- insurance requirements; or
- other circumstances affecting the service.
The independent provider is responsible for confirming its final quotation and identifying what is included and excluded.
7. Customer responsibilities
Customers are responsible for providing accurate, complete and sufficiently detailed information concerning their quotation request.
This includes information concerning the goods, route, dates, estimated volume or weight and any special requirements.
Customers should notify MoveShipNow or the relevant provider if material information changes.
Customers are responsible for reviewing the final quotation and contractual terms issued by the provider before accepting the service.
8. Restricted, dangerous and special goods
Customers must accurately disclose any goods that may require special handling, permits, declarations, insurance or regulatory compliance.
This may include dangerous goods, regulated items, vehicles, artwork, antiques, high-value items or other unusual cargo.
MoveShipNow must not be used to arrange transportation of goods where doing so would be unlawful.
Individual providers may refuse certain goods or impose additional requirements.
9. Customs and international shipments
International shipments may be subject to customs procedures, import restrictions, taxes, duties, permits, inspections or documentary requirements.
The customer and provider are responsible for determining the requirements applicable to the underlying shipment, except where another arrangement has expressly been agreed.
Customers must provide accurate information and documentation where required for customs or regulatory purposes.
10. Insurance
Where insurance is offered or requested, the applicable coverage, insured value, exclusions, limits, excesses and claims procedures are governed by the terms of the relevant insurance arrangement.
Customers should review any insurance terms before accepting the relevant quotation.
MoveShipNow does not itself provide insurance unless expressly stated otherwise.
11. Fees and commissions
Submitting a quotation request through MoveShipNow is currently free of charge to the customer unless a fee is clearly disclosed before a particular service is requested.
MoveShipNow may receive referral fees, commissions or other commercial remuneration from independent providers in connection with introductions, referrals or services resulting from the platform.
Any price charged for the underlying moving, shipping or transport service is determined or confirmed by the relevant independent provider.
12. No guarantee of quotations or availability
MoveShipNow does not guarantee that a provider will be available for every request.
MoveShipNow does not guarantee that any particular number of quotations will be obtained.
MoveShipNow also does not guarantee that a customer and provider will ultimately enter into a contract.
Provider availability, prices and service conditions may change.
13. Performance of provider services
The independent provider is responsible for performing the services that it agrees to provide to the customer.
Depending on the contract, this may include:
- collection;
- packing;
- handling;
- loading;
- transportation;
- storage;
- customs procedures;
- delivery;
- unloading;
- unpacking; and
- any other services included in the provider's agreement.
14. Liability
MoveShipNow acts solely as an intermediary and does not provide the underlying moving, shipping, freight, transport or storage services.
MoveShipNow is therefore not responsible for the performance, delay, loss, damage or other acts or omissions of an independent provider in connection with a contract entered into directly between the customer and that provider.
This includes, subject to applicable law, matters arising from the provider's own performance such as:
- delays in collection or delivery;
- packing or handling of goods;
- loss of goods;
- damage to goods;
- storage;
- customs handling;
- failure to perform an agreed service; or
- any other matter arising from the provider's own contractual obligations.
Claims relating to the performance of an underlying service should normally be addressed directly to the independent provider with whom the customer entered into the relevant contract.
MoveShipNow remains responsible for its own acts and omissions where responsibility arises under applicable law, including in relation to the operation of its intermediary service and the processing of personal data.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms affects any mandatory consumer rights that may apply.
15. Personal data
MoveShipNow processes personal data submitted through the website for purposes connected with the quotation and intermediary service.
Relevant request information and contact details may be shared with selected independent providers so that they can assess the request, prepare quotations and contact the customer.
Further information concerning the processing of personal data is available in our Privacy Policy .
16. Acceptable use of the website
Users must not intentionally misuse MoveShipNow or interfere with the normal operation or security of the website.
This includes attempts to:
- access systems or information without authorisation;
- submit fraudulent or deliberately misleading requests;
- distribute malicious software;
- overwhelm or disrupt the website or its infrastructure; or
- use the service for unlawful purposes.
MoveShipNow may restrict access or disregard requests where reasonably necessary to protect the website, providers or users.
17. Website availability
MoveShipNow seeks to keep the website available and functioning correctly but does not guarantee uninterrupted availability.
The website may occasionally be unavailable because of maintenance, technical problems, security measures or circumstances outside our reasonable control.
18. Cookies and website technologies
Information concerning cookies, website analytics and related technologies is available in our Cookie Policy .
19. Changes to these Terms
MoveShipNow may update these Terms from time to time, including where the service, business model or applicable legal requirements change.
The date shown at the top of this page indicates when these Terms were most recently updated.
20. Applicable law
These Terms are governed by Portuguese law.
Where the user is a consumer, nothing in these Terms deprives that consumer of any mandatory protection or jurisdiction rights applicable under law.
21. Contact
Questions concerning these Terms or the MoveShipNow intermediary service may be sent to: