Privacy Policy

Last updated: 28 September 2026

1. Who we are

MoveShipNow operates a shipping and moving quotation sourcing and intermediary service.

MoveShipNow does not itself provide moving, shipping, freight or transportation services. Its role is to receive quotation requests and connect users with selected independent service providers.

The data controller responsible for the processing described in this Privacy Policy is:

Miguel Simões, operating MoveShipNow

Contact: [email protected]

2. Information we collect

When you submit a quotation request through MoveShipNow, we may collect information including:

• your name;
• email address;
• telephone or WhatsApp number;
• country and city of origin;
• country and city of destination;
• preferred transport dates or period;
• type of goods to be transported;
• estimated shipment volume;
• description of goods or special items;
• insurance preferences;
• additional information that you choose to provide in connection with your quotation request; and
• technical information reasonably necessary for website operation, security and prevention of abuse.

3. Why we process your information

We process personal information for purposes including:

• receiving and reviewing your quotation request;
• understanding your moving or shipping requirements;
• identifying independent providers that may be suitable for your request;
• sharing relevant information with selected providers for the purpose of obtaining quotations;
• enabling selected providers to contact you directly regarding your request;
• communicating with you about your quotation request;
• maintaining appropriate records relating to requests and provider referrals;
• operating, protecting and securing the website;
• preventing misuse, spam, fraudulent activity and malicious or automated traffic; and
• complying with applicable legal obligations.

4. Legal bases for processing

We process personal data only where there is a lawful basis for doing so.

Depending on the processing activity, the legal bases may include:

• Taking steps at your request and providing the intermediary service: where processing is necessary to receive, assess and manage the quotation request that you have asked us to process.
• Consent: where you agree that the information contained in your quotation request and your contact details may be shared with selected independent moving, shipping or transport providers so that they may assess the request and contact you with quotations.
• Legitimate interests: where processing is reasonably necessary for the operation, administration, security and protection of MoveShipNow, including preventing abuse, spam, malicious traffic and misuse of the website.
• Legal obligations: where processing is necessary to comply with applicable law or a legally binding obligation.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

5. Sharing your information with providers

In order to obtain quotations, MoveShipNow may share relevant information from your request with selected independent moving, shipping, freight, transportation or related service providers.

Information shared with a provider may include your contact details and information necessary for the provider to understand and assess the requested service.

This may include, for example:

• your name;
• email address;
• telephone or WhatsApp number;
• origin and destination;
• transport dates;
• estimated volume;
• type and description of goods;
• insurance preferences; and
• other information relevant to preparing a quotation.

MoveShipNow does not need to send every quotation request to every provider.

Providers may be selected according to factors such as route, destination, type of goods, shipment size, availability and services offered.

Selected providers may contact you directly regarding the quotation request.

6. Independent providers

Moving and shipping providers contacted through MoveShipNow are independent businesses and are not employees, agents or branches of MoveShipNow.

Once an independent provider receives personal data and processes that information for its own quotation, communication, contracting or service purposes, that provider may act as a separate and independent data controller.

Any subsequent processing carried out independently by that provider may therefore be subject to the provider's own privacy policy and data-protection obligations.

Users may request privacy information directly from the relevant provider where appropriate.

7. Other service providers

MoveShipNow may use third-party service providers that support the operation and security of the website and the intermediary service.

These may include providers of:

• website hosting and infrastructure;
• email services;
• domain and DNS services;
• website security and traffic protection;
• website analytics and performance monitoring; and
• other technical services necessary to operate MoveShipNow.

MoveShipNow currently uses Cloudflare services for website security, traffic management, performance and Web Analytics.

Cloudflare Web Analytics does not use cookies or local storage to collect website usage metrics.

8. International transfers

Some service providers or independent moving and shipping providers may be located outside the European Economic Area (EEA).

Where personal data is transferred to a country outside the EEA, MoveShipNow will make such transfers only where permitted under applicable data-protection law.

Depending on the destination and recipient, this may include reliance on a European Commission adequacy decision or the use of appropriate safeguards, such as standard contractual clauses, where required.

You may contact MoveShipNow for further information concerning safeguards applicable to a particular international transfer.

9. Data minimisation

MoveShipNow seeks to collect and process only personal information that is reasonably necessary for the purposes described in this Privacy Policy.

We also seek to share with selected providers only the information reasonably necessary for them to assess and respond to the quotation request.

Users should avoid submitting sensitive or unnecessary personal information in free-text fields unless that information is genuinely required for the requested service.

10. Data retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected.

This may include the period necessary to:

• process and manage a quotation request;
• communicate with the user and selected providers;
• carry out reasonable follow-up relating to the request;
• maintain appropriate business and referral records;
• establish, exercise or defend legal claims; and
• comply with applicable legal obligations.

Retention needs are reviewed periodically and personal information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

11. Security

MoveShipNow takes reasonable technical and organisational measures intended to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, secure connections, website security services and measures intended to detect or prevent malicious and automated traffic.

No internet-based system can provide an absolute guarantee of security.

12. Your data-protection rights

Subject to the conditions and limitations established by applicable data-protection law, you may have the right to:

• obtain confirmation as to whether personal data concerning you is being processed;
• access your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data where the legal requirements for erasure are satisfied;
• request restriction of processing;
• object to processing where the relevant legal conditions apply;
• receive personal data in a portable format where the right to data portability applies; and
• withdraw consent at any time where processing is based on consent.

Requests concerning these rights may be sent to:

[email protected]

We may request information reasonably necessary to verify your identity before responding to a request concerning personal data.

13. Complaints

If you believe that your personal data has been processed in a manner that does not comply with applicable data-protection law, you have the right to lodge a complaint with a competent supervisory authority.

In Portugal, the supervisory authority is the:

Comissão Nacional de Proteção de Dados (CNPD)

You may also contact MoveShipNow first so that we can review and, where appropriate, address your concern.

14. Cookies and website analytics

MoveShipNow may use cookies or similar technologies that are strictly necessary for the operation and security of the website.

The website also uses Cloudflare Web Analytics to obtain aggregated website usage and performance information.

Cloudflare Web Analytics does not use cookies or local storage to collect usage metrics.

More information is available in our Cookie Policy .

15. Automated decision-making

MoveShipNow does not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning users.

Provider selection may involve ordinary administrative assessment of factors such as route, services offered, shipment characteristics and provider availability.

16. Children's data

MoveShipNow is not intended to collect quotation requests directly from children.

If we become aware that personal data relating to a child has been submitted without an appropriate legal basis, we may take steps to delete that information.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, including where MoveShipNow changes its services, providers, technologies or data-processing activities, or where legal requirements change.

The date at the top of this page indicates when this Privacy Policy was most recently updated.

18. Contact

Questions about this Privacy Policy, the processing of personal data or requests to exercise data-protection rights may be sent to:

[email protected]